Returns Policy – 2coool.com

Returns Policy

Refund policy

 

Received a defective item or your order got damaged in transit? No worries! We will send you a new one free of charge as long as you contact us at support@2coool.com within 2 days of your receipt of the product.

Just not happy with your purchase? You can return it for 100% money back within 30 days of purchase. Simply follow the return instructions below.

Want to change or cancel your order? To cancel your order, we must hear from you in 24 hours since placing that order. Otherwise, your order will be processed and shipped out according to our terms. Please note that any orders that have already been packed or shipped cannot be canceled. Contact us at support@2coool.com within 24 hours.

---

Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Please carefully inspect your shipments as soon as you receive them. We will only offer refunds, replacements or exchanges for defective, damaged, or simply unopened products when requested within 2 days of your receipt of the product. We do not offer refunds, replacements or exchanges beyond this point.

If you are not 100% satisfied with your purchase, you can return your order for a full refund (Returns must be in the state you received them, and in the original packaging) or receive another product of your choice that will be shipped to you free of charge.

Damaged Or Defective Items

Received a damaged item? We’ve got you covered and will send out a new one free of charge. No need to return the damaged product! Please email us at support@2coool.com  with a photo or a short video of the defective item.

Any damaged or defective items must be reported to us within 2 days of your package delivery date. 

Items are not eligible for a refund due to size or measurement issues if the shipped item is the same variant/size as you ordered. In case the size/variant issue is due to us, we accept exchange or refund requests.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To initiate a return please email us at support@2coool.com . No merchandise may be returned without prior approval and return authorization number.

To return your product, you should send your product to:

3680 Wilshire Blvd Ste P04, Los Angeles, CA 90010, United State

The customer is responsible for the return shipping costs.

If you are shipping an item over $45, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item