FAQ – 2coool.com

FAQ

Frequently Asked Questions

Ordering

Do you accept orders placed outside of the US?

Yes, we do! We ship worldwide.

What payment methods do you accept?

We Accept all major credit cards and PayPal.

Trust 

Are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction. 

How secure is my online order?

In order to offer you a safe and enjoyable shopping experience, your credit card details are protected by the highest level of commercially available 256-bit SSL Encryption Technology.

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

SSL

The bottom line is that you can feel safe making purchases on our platform because your data is encrypted and protected at all times.

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise. 

How do I change or cancel my order?

To cancel your order, we must hear from you in 24 hours since placing that order. Otherwise, your order will be processed and shipped out according to our terms. Please note that any orders that have already been packed or shipped cannot be canceled.

Shipping

When will my order arrive?

Shipping times depend on the demand and the destination country of the products: 

United States Shipping Time: 7-20 business days 
Australia/UK Shipping Time: 7-20 business days
Rest of the world Shipping Time: 20-40 Business days

Due to high demand, please allow 2 to 4 weeks for delivery of our products. 

How do I track my order?

You can track your order status by inserting your order tracking code in this LINK

Will I be charged with customs or taxes? 

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Returns

I'm not happy with my order. How can I return it?

We operate a flexible, hassle-free policy when it comes to returns and refunds. Please click here to find out how our refund policy works. 

What if the item(s) I received is defective/incorrect/damaged? 

Please contact us within 2 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.